No Friction.
No Pressure.
We stand behind every device with our 30-Day Ritual Guarantee. If it doesn't work for you, it's on us.
How It Works
Simple. Honest. Fast.
Request a Return
Email us at info@zentialpure.com within 30 days of delivery with your order number.
Get Approved
We'll review and approve your request within 24 hours, no lengthy questionnaires.
Ship It Back
We'll provide a prepaid return label. Pack the device in its original packaging.
Get Refunded
Once received and inspected, your refund is processed within 5 to 7 business days.
Policy Details
What You Should Know.
30-Day Ritual Guarantee
If you don't feel visible improvement within 30 days of consistent daily use, contact us for a full refund. We believe in the technology, and we believe in your experience.
Condition Requirements
Devices must be returned in their original packaging and in working condition. Accessories (gels, pads) are non-returnable once opened for hygiene reasons.
Damaged or Defective Items
If your product arrives damaged or defective, contact us immediately. We'll send a replacement at no cost, no return needed.
Exchanges
Want a different color or variant? Contact us within 14 days and we'll arrange an exchange, subject to availability.